General Terms and Conditions

ISSUED BY

True Brothers Production, s.r.o.

Company ID No. (IČO): 049 74 565

registered office at Neklanova 112/9, Vyšehrad, 128 00 Prague 2, Czech Republic

registered in the Commercial Register maintained by the Municipal Court in Prague (Městský soud v Praze), Section C, Insert 255752

e-mail: hello@neptunhouseboat.cz

tel.: +420 725 477 446

Bank details

Česká spořitelna, a.s.

IBAN: CZ25 0800 0000 0067 0087 6369

BIC/SWIFT: GIBACZPX

account number: 6700876369/0800

DEFINITIONS

Terms written with an initial capital letter have the following meaning in these general terms and conditions (hereinafter the “GTC”):

• “Contract” means the contract concluded between the Provider and the Customer, the subject of which is the temporary use of the Accommodation Facility by the Customer for the purpose of accommodation for the agreed period, as well as the provision of services related to the accommodation, in particular within the meaning of Section 2326 et seq. of the Civil Code. The Contract is concluded in the Czech language;
• “Accommodation Facility” means a vessel with a deck adapted for living (a houseboat), designated Houseboat Neptun, registration number 405 858, used for temporary occupation for the purpose of accommodation, operated by the Provider, permanently moored at loděnice klub Blaník, berth No. 20. The Provider declares that the vessel is stationary and is not intended for transport;
• “Provider” means the company True Brothers Production, s.r.o. (Company ID No.: 049 74 565), with the details set out above;
• “Customer” means a person who has concluded a Contract with the Provider and has become a user of the Accommodation Facility. Unless stipulated otherwise below, Customer also means a person who intends to conclude a Contract with the Provider, or a person using the Accommodation Facility together with the Customer (the Provider and the Customer are hereinafter also jointly referred to as the “Contracting Parties”);
• “Stay Price” means the consideration to which the Provider is entitled under the GTC and the Contract for the Customer’s use of the Accommodation Facility and of the services connected with the use of the Accommodation Facility. The Stay Price is determined and payable in Czech crowns;
• “Stay Period” means the agreed period of time during which the Customer is entitled to make temporary use of the Accommodation Facility under the conditions arising from the GTC and the Contract;
• “Online Store” means the Provider’s website, available at www.neptunhouseboat.cz, through which the Provider enables Customers to obtain information about offers of accommodation in the Accommodation Facilities and about related services, as well as about the contractual terms and the conditions for the processing of the Customer’s personal data;
• “Civil Code” means Act No. 89/2012 Coll., the Civil Code, as amended.

INTRODUCTORY PROVISIONS

These GTC serve to provide Customers with the mandatory information required under the applicable legal regulations of the Czech Republic upon the conclusion of Contracts for accommodation in the Accommodation Facility and for related services with the Provider, and to record the content of such Contracts through the Online Store. Contracts concluded by the Contracting Parties on the basis of these GTC are governed primarily by the Civil Code.

These GTC form part of every Contract concluded between the Provider and the Customer through the Online Store, unless expressly agreed otherwise.

These GTC were presented to the Customer before the conclusion of the Contract, by their publication in current and complete wording in the Online Store. At the end of the booking process, the reservation interface of the Online Store also displays a link to the GTC to the Customer, who is obliged to confirm that he or she has read and agrees with their wording; otherwise the Customer will not be allowed to complete the reservation.

CONCLUSION OF THE CONTRACT

The proposal to conclude the Contract is the submission of a completed reservation form by the Customer (hereinafter the “Reservation”) through the interface in the Online Store. The reservation form contains fields for entering the data which, together with these GTC, form the essential content of the Contract being concluded; in particular the Customer’s personal data, e-mail address and telephone number. The reservation form also clearly shows the specification of the selected Accommodation Facility, the Stay Price, the method of payment of the Stay Price and the Stay Period.

Before submitting the Reservation, the Customer is obliged to check the correctness of the data entered, to correct any errors, and to read these GTC as well as the information on the processing of personal data, which forms a separate document. The Customer is then shown the “Book and pay” button. By clicking on that button, the Customer confirms the correctness of the data entered and agrees to these GTC. The Customer is then redirected to a secure online payment gateway for the cashless payment of the Stay Price.

The Reservation is completed only upon payment of the Stay Price through the payment gateway. The Provider considers the data given by the Customer in the Reservation to be correct and binding.

The Contract is concluded between the Contracting Parties upon confirmation of the Reservation by the Provider, sent to the Customer by means of an acceptance e-mail containing a summary of the Reservation, confirmation of receipt of the paid Stay Price and a statement that the Provider accepts the Reservation (hereinafter the “Acceptance of the Reservation”). These GTC in pdf format will be attached to the Acceptance of the Reservation.

Upon the Acceptance of the Reservation, mutual rights and obligations arise between the Contracting Parties, as defined in the Contract, these GTC and the relevant statutory provisions.

Depending on the nature of the Reservation (the Stay Period, the amount of the Stay Price and the like), the Provider is always entitled to ask the Customer for additional confirmation of the Reservation made (for example by telephone).

The Customer acknowledges that the Contract is concluded in its entirety by means of distance communication. The costs of using means of distance communication in concluding the Contract are borne in full by the Customer. The Provider does not charge the Customer any of the costs of using means of distance communication, nor does it in any way influence the rate charged to the Customer by the provider of telecommunications services.

If an obvious technical error occurred on the part of the Provider in stating the Stay Price in the Online Store, or during the Reservation, the Provider is not obliged to provide the Customer with accommodation at such an evidently erroneous price. The Provider shall inform the Customer of the error without undue delay and shall send the Customer an amended proposal of the Contract to the Customer’s e-mail address. In such a case the Contract is concluded upon the Customer’s confirmation of acceptance of the new proposal of the Contract, sent to the Provider’s e-mail address.

PAYMENT TERMS

The Stay Price (including VAT) for the given Accommodation Facility is stated in the Online Store and also follows from the reservation form. The Online Store clearly states which services and fees connected with the use of the Accommodation Facility are included in the Stay Price.

The Stay Price is payable at the same time as the Reservation is made. Payment of the Stay Price is possible only by cashless means.

The Reservation becomes effective only upon payment of the Stay Price. For the payment of the Stay Price the Customer is redirected to the secure online payment gateway of the payment services provider Global payments, s.r.o., in which the Customer enters the data necessary for the payment as required by the payment services provider, and thereby issues a payment order for the Stay Price to the Provider’s bank account.

The Customer’s obligation to pay the Stay Price is fulfilled at the moment the relevant amount of the Stay Price is credited to the Provider’s bank account.

After the Stay Price has been paid to the Provider’s bank account, the Customer will be issued a confirmation of the payment made – a tax document. The Provider shall issue the tax document and send it in electronic form to the Customer’s e-mail address. In this connection the Provider declares that it is a value added tax payer.

STAY PERIOD, CANCELLATION TERMS

The Customer determines the Stay Period in the Accommodation Facility in the Reservation.

Upon Acceptance of the Reservation by the Provider, the Stay Period determined by the Customer becomes binding.

The Customer is entitled to terminate the Contract at any time without a notice period, by delivering the notice of termination to the Provider in writing or electronically to the Provider’s e-mail address. This cancels the agreed Stay Period.

The Provider is entitled to require the Customer to pay a cancellation fee for cancelling the agreed Stay Period, as follows:

• if the Customer terminates the Contract at least 31 days before the agreed Stay Period, the Provider shall refund the Customer the Stay Price paid in full;
• if the Customer terminates the Contract 30–7 days before the agreed Stay Period, the Provider shall refund the Customer half of the Stay Price paid;
• if the Customer terminates the Contract 6 days or less before the agreed Stay Period, or fails to arrive to use the Accommodation Facility during the agreed Stay Period, the Provider shall not refund the Stay Price paid to the Customer.

The refund of funds under the preceding article of the GTC shall be made by cashless transfer to the Customer’s bank account from which the Customer paid the Stay Price to the Provider. The funds, reduced in accordance with the preceding article, shall be refunded to the Customer by the Provider within a period of fifteen days from the date of termination of the Contract.

The Provider is entitled to terminate the Contract in writing without a notice period if the Customer grossly or repeatedly breaches its obligations arising from the Contract and the GTC, and the Customer fails to remedy such breach or repeats it even after being called upon by the Provider to remedy it. In the case of a notice of termination given by the Provider in this way, the Stay Price paid is not refunded to the Customer.

A gross breach of the Customer’s obligations within the meaning of Article 4.6 of the GTC means in particular:

• use of the Accommodation Facility, including its equipment and accessories, in a manner by which the Customer damages, soils or excessively wears it;
• allowing a third party to use the Accommodation Facility without the Provider’s consent, or exceeding the permitted number of accommodated persons;
• carrying out modifications or alterations to the Accommodation Facility, or relocating the Accommodation Facility;
• conduct by which the use of the Accommodation Facilities by other customers is disturbed, restricted or prevented.

A Customer who is a consumer, that is, a person who concludes the Contract outside the scope of his or her business activity or outside the scope of the independent exercise of his or her profession, acknowledges, in accordance with Section 1820(1)(l) of the Civil Code, that a Contract concluded under these GTC falls under the regime of Section 1837(j) of the Civil Code, and that the consumer therefore may not withdraw from the Contract within a period of fourteen days from the date of its conclusion.

FURTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

In order to obtain access to the Accommodation Facility, the Customer is obliged to complete a self-service registration for the stay (hereinafter the “check-in”) through the Provider’s online arrival form / check-in system. The Customer is obliged to complete the check-in no later than 24 hours before the start of the stay; for reservations created on the day of arrival, without undue delay after the reservation is made.

The Customer is obliged to use the Accommodation Facility and its equipment and accessories in such a way as to prevent damage, soiling or excessive wear. At the end of the Stay Period the Customer shall return the Accommodation Facility in the same condition in which it was received. The Customer is liable to the Provider for all damage to the Accommodation Facility and to its equipment and accessories arising for reasons on the part of the Customer or of persons using the Accommodation Facility together with the Customer.

The Customer is obliged to notify the Provider without undue delay of all damage to, or need for repairs of, the Accommodation Facility. If the Customer fails to comply with this notification obligation, the Customer is liable for the damage incurred by the Provider as a result of the failure to notify.

The Customer is not entitled to carry out any modifications or alterations to the Accommodation Facility, in particular to manipulate firmly anchored parts of the Accommodation Facility, or to relocate the Accommodation Facility itself or its equipment and accessories. In the event of a modification, alteration or relocation of the Accommodation Facility, the Customer is liable for the costs incurred by the Provider in connection with restoring the original condition.

The number of accommodated persons may not exceed the maximum capacity of the Accommodation Facility, which is 2 persons. The Customer is obliged to notify the Provider, in the Reservation or at check-in, of the personal data of the person with whom the Customer will use the Accommodation Facility. The Customer is not entitled to allow a third party to use the Accommodation Facility without the Provider’s consent.

The Provider is obliged to maintain the Accommodation Facility in such a condition that the Customer may use it undisturbed for the agreed purpose throughout the Stay Period. In this respect the Provider is obliged in particular to remedy all reported defects without undue delay and to maintain the Accommodation Facility in proper technical and hygienic condition. If the Customer is unable to use the Accommodation Facility properly, and this is not for reasons on the Customer’s part, the Customer is entitled to terminate the Contract in writing or by e-mail without a notice period and to claim a proportionate refund of the Stay Price.

During the Stay Period the Provider is not liable to the Customer for damage to items brought into or left in the Accommodation Facility by the Customer.

FINAL PROVISIONS

These GTC form part of every contract concluded between the Provider and the Customer as of 1 May 2026. Any breach of the terms of the contractual relationship between the Provider and the Customer set out in these GTC has the same consequences as a breach of the concluded Contract itself.

Information on the processing of personal data and the principles of protection of the Customer’s personal data form a separate document. That information on the processing and principles of protection of personal data is published and freely accessible in the Online Store.

The body competent for the out-of-court resolution of disputes arising from the Contract is the Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Gorazdova 1969/24, 120 00 Prague 2, Company ID No.: 00020869; further information is available at: https://adr.coi.cz/en.

Out-of-court resolution of a consumer dispute before the Czech Trade Inspection Authority is commenced exclusively upon a proposal by the Customer – consumer, and only if the dispute demonstrably could not be resolved directly with the Provider. The proposal may be filed no later than 1 year from the date on which the Customer first exercised, with the Provider, the right which is the subject of the dispute. Each Contracting Party bears its own costs connected with the out-of-court resolution of the dispute before the Czech Trade Inspection Authority. For the duration of the out-of-court resolution of a consumer dispute before the Czech Trade Inspection Authority, limitation periods under the Civil Code do not run and do not begin to run. The Customer may also use the online dispute resolution platform available at https://consumer-redress.ec.europa.eu/index_en.

Trade licensing supervision is carried out, within the scope of its competence, by the relevant trade licensing office; supervision in the area of personal data protection is carried out by the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), and supervision of compliance with Act No. 634/1992 Coll., on Consumer Protection, is carried out by the Czech Trade Inspection Authority.

Contracts concluded with Customers will be stored by the Provider in electronic form. Upon request, the Provider will grant the Customer access to the Contract. The Contracts are not publicly accessible.

The Provider reserves the right to unilaterally amend or update these GTC at any time. Amendments and updates of the GTC become valid and effective on the day of their publication in the Online Store. Individual Contracts are governed by the GTC in the wording effective as at the date of conclusion of that Contract.

True Brothers Production, s.r.o.